WHAT WE SEE
Cash skimming is one of the most common types of fraud in the hospitality industry. Front desk associates and bartenders often accept cash payments for market and lounge sales, but fail to ring them up and keep the cash.
Cash paying guests, whereby a key is issued without recording into the hotel PMS system or converting to a complimentary room is a common occurrence at the hotel front desk.
Credit card fraud is more sophisticated requiring system manager level access, to push credits out directly to their own personal debit cards, while daily totals look to be tied out and properly balanced, and often go unnoticed.
Easy access to food & beverage inventory and guest supplies, often left unlocked with poor key control allowing free access by both hotel employees and guests. Video surveillance can add an additional layer to monitor activity, but proper key control is needed to minimize occurrence.
All of these can be prevented with strong (SOP) standard operating procedures and well designed internal controls.
Annualized inspections are needed to verify usage and provide onsite training that SOP's are being followed by hotel management and staff.